People browse differently on mobile devices than they do on their desktop computers.
Mobile device users don’t typically “surf” the Internet using mobile devices. Their motives tend to be more intentional and action-based. They usually know what it is they are looking for and are more likely to act once they find it. Consumers use mobile search mostly to access local information, stay informed, buy products, and download music and video.
- Search engine websites are the most visited websites, followed by social networking, retail, and video sharing websites
- Nine out of 10 smartphone searches results in an action (purchasing, visiting a business, etc.)
- 95% of smartphone users have looked for local information
- 88% of these users take action within a day, indicating these are immediate information needs
- 79% of smartphone consumers use their phones to help with shopping, from comparing prices and finding more product info to locating a retailer
Take these facts into consideration when creating your mobile website. When a potential customer lands on your site, assume they are there for a specific purpose. Try and predict the customer’s intentions, and make certain there is a way for them to take action easily without navigating away from your site.
It is important that your site is properly optimized for mobile devices. If your site loads too slowly, does not clearly present actionable items, or if content and buttons are too small for visitors to access, they will likely move on.
This excerpt was paraphrased from The Boostrapper’s Guide to the Mobile Web by Deltina Hay.
Deltina Hay is the author of The Bootstrapper’s Guide to the Mobile Web and The Social Media Survival Guide. She is a veteran developer and programmer with over 25 years experience. She also blogs at SocialMediaPower.com, SocialMedia.biz, and Technorati. Deltina teaches the graduate level social media certificate course for Drury University. You may also enjoy her video tutorials on YouTube.
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